In the latest pro golfer vs. airline company drama Lee Westwood went at British Airways on Twitter for not allowing both his kids in the lounge even though he flies first class.
Well done @British_Airways . Surpassed yourselves again. You can come in the lounge but not with both of your children. #idiots
— Lee Westwood (@WestwoodLee) August 14, 2016
We're sorry you and your family were declined access to the lounge, Lee. Our lounge policy has been applied on this occasion.
— British Airways (@British_Airways) August 14, 2016
not good enough. Your customer care is shabby at best. Flown in from Miami in first and then getting on a shuttle both my
— Lee Westwood (@WestwoodLee) August 14, 2016
I'm afraid we have to fair and consistent to all our passengers, Lee. 1/2
— British Airways (@British_Airways) August 14, 2016
59 We try not to use a shuttle, but, there aren't always enough stands to accommodate all flights. Apologies again. ^Gill
— British Airways (@British_Airways) August 14, 2016
We're sorry you're unhappy about our lounge policy and being bussed from the aircraft, Lee. We hope this won't deter you 1/2
— British Airways (@British_Airways) August 14, 2016
from flying with us in the future. 2/2 ^Claire
— British Airways (@British_Airways) August 14, 2016
Apparently Westwood was over the moon because he was unable to enter the lounge with both his children. Being a British Airways Gold member only allows you a +1. Sorry Mr. Westwood, them’s the breaks.
If they break the rules for you then they’ll have to break them for everyone. Even the ones that aren’t a professional golfer who doesn’t fly first class.
